Projection

ASTROS App

Q: What Operation System does ASTROS App support

ASTROS App can support Windows 10, macOS 10.14, Android 8.0 (Android 10.0+ with audio output) and iOS/iPadOS 14 and up.

Q: Why ASTROS App can’t find my station?

The ASTROS App supports station discovery within the same subnet. Please ensure that your own device and ASTROS station are on the same subnet. If they are located in different subnets, we suggest using a manual IP connection, and then marking them as favorites.

Q: Why is the content not updating or displaying a black screen when using Remote View?

We recommend updating the graphic card's driver as it can improve this issue.

Q: Why the latency of Remote View is getting longer over time?

When the PC power settings are set to power-saving mode, we have observed this problem occurring on some PCs. Please check the PC power settings and change them to high-performance or balanced mode.

Q: Why doesn't the audio projection work when using the Windows ASTROS App?

The error is probably due to a system audio driver conflict or ASTROS may not be using the correct audio adapter. Please check your audio adapter settings inside Windows or update your audio driver to the latest version, and then try again.

Q: Why is it necessary to unmute the laptop's audio to share sound when using Windows ASTROS App for screen sharing?

Generally, the audio settings of the computer and ASTROS App operate independently. However, on some computers using an AMD CPU or Conexant ISST Audio driver, the audio settings of the computer and Windows ASTROS App are synchronized. This means that both must be either muted or unmuted simultaneously.

Q: Why does the Windows ASTROS App frequently disconnect or share lagging content?

If your device is using an Intel wireless network card, we recommend updating to the latest version of the Intel wireless network card driver to improve this issue.

Q: What are the differences in features between the installed and install-free versions of Windows ASTROS App?

The installed version support the following feature:

1. Quick Join (Create a shortcut file with the extension .aqj to link to the App)

2. Over-the-air (OTA) program version updates

Q: Why doesn't the audio projection work when using the MacOS ASTROS App?

To enable audio projection on macOS, you need to install the Audio Driver Blackhole. Please follow the instructions to install it and grant permission for the ASTROS App.

Q: Why is there no sound output on the MacBook after using macOS ASTROS App?

The macOS ASTROS App automatically switches the sound output to BlackHole and the built-in speakers when starting and finishing its usage. If the switch is not successful and there is no sound output, please go to the Sound settings and change the sound output device from BlackHole to the built-in speakers.

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ASTROS Station

Q: How many connection does ASTROS station support

AS-201 can support 20 users connection, including 4 sharing on the screen simultaneously. In AS-101, we can support 8 users connection, 2 sharing on the screen.

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AirPlay

Q: Why AirPlay can connect and mirror the screen directly even when the login code is enabled ?

When the login code is enabled, AirPlay does require the login code to enable mirroring. However, because AirPlay remembers the login code for a short period, if the code remains unchanged, it will not require input again when enabling mirroring.

Q: When using AirPlay to play videos, is it possible to adjust the volume?

When playing videos from the 'Photos' app, you can adjust the volume, including muting it, but the volume changes are relatively subtle. If you require more significant volume adjustments, please adjust the volume on the display device.

However, when playing videos from YouTube, it is not possible to adjust the volume through AirPlay. Please adjust the volume directly on the display device.

Q: Why is it not possible to initiate AirPlay mirroring by clicking the AirPlay icon on YouTube in macOS

For macOS, the recommended procedure is to first use AirPlay to mirror the screen to ASTROS Station and then play the YouTube video.

Q: Why does AirPlay mirroring result in a black screen when using QuickTime to play videos on macOS?

ASTROS Station does not support AirPlay's Digital Rights Management (DRM). It is recommended to use the macOS ASTROS App for mirroring output instead.

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Google Cast

Q: Why does the screen mirroring quality of Google Cast seem unstable?

The screen mirroring feature, such as Google Cast, which is based on WebRTC, cannot actively adjust the resolution. Generally, to ensure smoother network performance and achieve better resolution, it is recommended to use devices purchased within the last five years.

Q: Why can't Google Cast find ASTROS Station?

Please go to the Configuration Page of ASTROS Station and ensure that the date and time settings are correct. Afterward, try searching for ASTROS Station again using Google Cast.

Q: Why can Google Cast mirror the screen without entering the login code?

Google Cast does not support the login code mechanism.

Q: Which devices are supported by ASTROS Station for Google Cast mirroring?

ASTROS Station supports mirroring from Chromebook, Chrome browser, and Android devices. However, it does not support casting from the Google Home app.

Q: Does ASTROS Station support Google Cast streaming mode?

No, ASTROS station can support mirroring mode only.

Q: Why does the ongoing Google Cast tab mirroring get interrupted once a YouTube video starts playing?

The recommended workflow is to first start playing the YouTube video and then proceed with Google Cast tab mirroring.

Q: CanＩadjust the volume when using Google Cast to play videos?

When playing videos from the device or from YouTube, you can adjust the volume, including muting it, but the volume changes are relatively subtle. If you require more significant volume adjustments, please adjust the volume on the display.

Q: How can I use my Android device connect to ASTORS station by Google Cast?

Each Android device's interface is different, but generally, the dropdown application list on Android devices will provide the 'Cast' function.

After clicking on this function, it will start searching for ASTROS Station. Once ASTROS Station is found, you can establish a connection by clicking on it. Some Android device manufacturers may rename this function; for example, Samsung calls it 'SmartView'.

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Browser Sharing

Q: Which browsers support Browser Sharing, and do I need to install extensions?

Microsoft Edge version 88 and above, as well as Google Chrome version 79 and above, support Browser Sharing. No need to install extensions; you can use it directly.

Q: How many connection does Browser Sharing support?

The number of simultaneous connections and displayed screens for Browser Sharing depends on the receiving ASTROS Station. The AS-201 can accept up to 20 simultaneous connections and display 4 projection screens at once, while the AS-101 can accept up to 8 simultaneous connections and display 2 projection screens at once.

Browser Shairng supports desktop, window, and browser tab projection, and it also allows sound sharing.

Q: Why is it necessary to unmute the laptop's audio to share the sound when using Browser Sharing to share the screen of desktop?

On some computers using an AMD CPU or Conexant ISST Audio driver, the audio settings of the computer and the browser are synchronized. This means that both must be either muted or unmuted simultaneously.